In the first instance please visit the Frequently Asked Questions page to see if the nature of your enquiry has already been discussed. If you do not find the answers to your problem then please contact the relevant department.


If you're having trouble applying for a card online, or are looking to update your personal details or replace a lost or stolen card, you can call the official NHSBSA automated EHIC application service on 0300 3301350.

General Enquiries

If you have visited the Frequently Asked Questions page and your enquiry is still not resolved then you should contact the Overseas Healthcare Team on 0191 218 1999 who will be able to assist you.

Applying for EHIC by post

You can apply for your European Health Insurance Card (EHIC) by downloading and completing the EHIC Application Form.

Once you have completed the application form, you will need to post it to:

NHS Business Services Authority
European Health Insurance Card
EHIC Applications
Sandyford House
Archbold Terrace
Newcastle upon Tyne